Turn your search box into a consultant that sells.
Even if your customers make typos, skip Turkish characters or don't know the product name at all, they find the right product. Searches that used to return nothing turn into sales.
Stores using it live
Classic search matches letters. Customers type what they need.
Visitors who use the search box know what they want and are ready to buy. If the product name doesn't contain the same word, classic search says “no results found” and the customer goes to a competitor.
Classic search
0 resultsNo products found for “uykusuzluk için”
Linden and mountain tea are in the catalog, but their product names don't contain these words. The customer leaves the page.
Sendheap AI Search
2 products foundTurkish characters get skipped on mobile
“cicek bali”, “kisisel gelisim”, “trenckot”. Searches like these, typed on a phone keyboard, usually return nothing in classic search.
Your wording isn't your customer's wording
You call the product “mont”, the customer types “kaban”. You call it “ıhlamur” (linden), the customer types “uykusuzluk için” (for insomnia).
Empty results page, abandoned purchase
A customer whose search returns nothing won't try again. Your most motivated visitor leaves the site without buying.
See the difference in a single search.
Pick a store and search for something your customer might type. Classic search and AI Search results appear side by side.
Classic search
0Sendheap AI Search
0The food, books and fashion tabs use real products and prices from our live customers marasmarket.com, kitapsepeti.com and bedesten46.com (October 2026).
Same search, a storefront of its own for every customer.
Search engines only know customers by their clicks in the moment. Sendheap is the marketing platform you send email, SMS and push from; it knows what your customers actually buy. AI Search uses this to rank each member's search results by their own habits.
Customer names, photos and order histories are examples; products and prices are from marasmarket.com.
- Orders, carts and favoritesSendheap already holds the shopping data of every member of your store.
- AI shopping profileA short profile summarizing each member's favorite categories, brands and products is generated. It is refreshed daily or weekly.
- Personal rankingWhen a signed-in member searches, results are ordered by this profile. Guests see the store's default ranking.
- Email addresses are never sent to the AI
- No sensitive inferences such as health or religion
- Profile changes reach search within 10 minutes
It understands what is meant and puts sellable products first.
Classic search looks for the words in product names. AI Search first interprets the query, then ranks the results by your store's rules.
It understands what the customer wants, not just what they type.
A typo, missing Turkish characters, a word you don't use or a description of a need. They all lead to the same right product.
- Typos and Turkish characters. “dondruma”, “cicek bali”, “trenckot” find the right product.
- Synonyms. You manage your own list from the panel; someone typing “kaban” sees jackets and coats.
- Semantic search. The product name, category and description are read; “uykusuzluk için” finds linden tea.
- Filters from the query. Color, price, brand, publisher and author are detected and turned into filters.
| What the customer typed | What AI Search understood | Classic | AI |
|---|
Sellable products at the front of the shelf.
Ranking starts from your site's preferences; change it from the panel any time.
- Stock policy. Hide out-of-stock products or move them to the end. If your site already hides them, this setting is applied automatically.
- 9 sorting options. Recommended, best-selling, newest, price, rating, reviews, views and name.
- Your store's filter layout. Your site's filter groups and their order are imported as they are during setup.
- Product hiding. Remove products you don't want in search results and restore them whenever you like.
Sales and stock data are examples.
Autocomplete
Before they finish typing, customers see categories, products and their recent searches in one window.
Product enrichment
AI reads product descriptions and makes them searchable. You don't have to enter tags.
Search analytics
See your top and zero-result queries; spot missing products and missing synonyms here.
Always-on fallback
If the search service doesn't respond, your site falls back to its own classic search. Customers never see an empty page.
One click on T-Soft, live in an afternoon.
No developer needed. AI Search pulls your products itself through T-Soft's official integration and connects to your search box. It also integrates with Shopify, ikas, IdeaSoft, Ticimax and WooCommerce stores.
Setup in four steps
- ActivateTurn on AI Search in the Sendheap panel.1 minute
- Your catalog is indexedProducts, variants and categories are pulled from T-Soft; your filter layout and stock policy are read from your site.Minutes, depending on catalog size
- Fine-tune if you likeSynonyms, ranking and stock policy from the panel.Optional
- Integrate with my siteOne button connects your search box; sync runs automatically every 10 minutes.One click
Other platforms
Your products are pulled automatically from your platform and updated regularly. Our team does the setup together with you.
How much do zero-result searches cost you each month?
Enter your store's numbers. We show every step of the calculation.
Formula: visitors × search rate × zero-result rate × rescue rate × conversion rate × order value. It is an estimate, not a commitment. The contribution of ranking and personalization to searches that already return results is not included.
Frequently asked questions
If your answer isn't here, contact our team directly.
Try it with your own catalog.
Let's connect your store and look at your top and zero-result queries together. See the difference in your own data within the first week.
